CUSTOMER SERVICE SUPPORT DEVICE AND CUSTOMER SERVICE SUPPORT METHOD

摘要

A customer service support device includes a customer information managing step of searching a customer database storing customer IDs of customers and their characteristic information associated with the customer IDs using the customer ID as a key and thereby obtaining the characteristic information corresponding to the customer ID, a congenialness information managing step of searching a congenialness information database storing congenialness information between characteristic information on customers and congenialness information on customer service attendants using as a key the customer's characteristic information obtained at the customer information managing step and thereby obtaining the characteristic information on the customer service attendant congenial to the customer's characteristic information, and a customer service attendant information managing step of searching a customer service attendant database storing IDs of customer service attendants and their characteristic information associated with the IDs using as a key the characteristic information on the customer service attendant obtained at the congenialness information managing step and thereby obtaining the ID of the customer service attendant corresponding to the characteristic information on customer service attendant.