| 摘要 |
PROBLEM TO BE SOLVED: To provide an interactive voice response capable of providing a voice guidance matching each user. SOLUTION: When there is an incoming from a user, an IVR system 100 decides whether the telephone number (outgoing telephone number) of a telephone set 120 reported from a public network 110 is registered in a database (DB) section 103, reads information indicating the type of a voice guidance corresponding to the outgoing telephone number out of the DB section 103 when the outgoing telephone number is registered in the DB section 103, and then reads the corresponding voice guidance (e.g. voice guidance in Osaka accent) out of the DB section 103 to reproduce it. When the outgoing telephone number is not registered in the DB section 103, on the other hand, retrieval from the DB section 103 based upon the area code of the outgoing telephone number is carried out to read information indicating the type of a voice guidance corresponding to the area code out of the DB section 103, and then the corresponding voice guidance is read out of the DB section 103 based upon the information and reproduced. COPYRIGHT: (C)2006,JPO&NCIPI
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