| 摘要 |
PROBLEM TO BE SOLVED: To provide a methodology and an architecture for managing a customer service offered to a predetermined customer regardless of a customer service medium. SOLUTION: In this management method for a customer service session, a database is managed for tracking the customer service session across the whole of a plurality of communication media used by a customer. A service record information entry item can be created inside the database. The service record information inside an entry item can include a service identifier, at least one customer identifier, and at least one service agent identifier. For example, the service identifier can include a string of one or a plurality of characters such as numbers. COPYRIGHT: (C)2006,JPO&NCIPI
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