发明名称 |
System and method for providing an interactive voice recognition system |
摘要 |
A framework is described for providing a service to a customer via a Interactive Voice Recognition system (IVR) using natural language expressions. The expressions are evaluated using rules-based programming rules. Evaluated expressions determine an eligibility of a business service to be offered to a customer. Interaction with the customer comprises selecting a semantically correct natural language expression from an appropriate vocabulary database.
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申请公布号 |
US2006159241(A1) |
申请公布日期 |
2006.07.20 |
申请号 |
US20050038911 |
申请日期 |
2005.01.20 |
申请人 |
SBC KNOWLEDGE VENTURES L.P. |
发明人 |
JAGDISH VALLABHA J.;BAKER CHRISTOPHER C.;LE CUONG D.;BURKE EILEEN E.;RIJANTO LINA;LIU SIYU;SUTTON JACK L.JR.;SHETH JAGRUTI C.;NUESTRO MARCIALITO V.;THOMAS JAYANT;SILVA DAVID J.;NEALON KATHERINE L.;WISNIEWSKI WAYNE G.;PANDEY SHASHI K.;MUELLER JASON M.;SUN JIAYU |
分类号 |
H04M11/00 |
主分类号 |
H04M11/00 |
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