NETWORK-BASED DELIVERY OF TECHNICAL SERVICE TO AUTOMOTIVE MANUFACTURERS

摘要

A network-based technical service delivery (TSD) system delivers technical service for automotive components. The system includes a customer interface module for network-based communication with a client device associated with a manufacturer of an automotive product, and a service technician interface module for network-based communication with a client device associated with a service technician associated with a supplier of a component utilized by the manufacturer to produce the automotive product. A technical service media repository stores electronic technical service information related to the utilization of the component in the automotive product. The service technician interface module presents an interface by which the service technician uploads electronic technical service information to the technical service media repository. The customer interface module presents an interface by which the manufacturer remotely accesses the technical service information, and selectively retrieves the technical service information based on a specific manufacturing issue experienced by manufacturer.