发明名称 |
Method for providing fault tolerance in a sip based contact handling environment |
摘要 |
A method and apparatus are provided for processing a contact with a client within a contact distributor. The method includes the steps of providing a primary SIP back-to-back user agent and an associated secondary SIP back-to-back user agent for each resource of a plurality of resources of the contact distributor and setting up a communication connection between the client and a resource of the plurality of resources through the provided primary back-to-back user agent of the resource. The method further includes the steps of an availability server monitoring the communication connection between the client and the resource, the availability server detecting a failure of the primary back-to-back user agent and the availability server transferring the connection from the primary back-to-back user agent to the associated secondary back-to-back user agent of the resource when the primary back-to-back user agent fails.
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申请公布号 |
GB0602452(D0) |
申请公布日期 |
2006.03.22 |
申请号 |
GB20060002452 |
申请日期 |
2006.02.08 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC |
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