System and method for reporting information from automated dialog systems
摘要
A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.
申请公布号
EP1635292(A1)
申请公布日期
2006.03.15
申请号
EP20050270047
申请日期
2005.09.01
申请人
AT&T CORP.
发明人
ALONSO, TIRSO, M.;DOUGLAS, SHONA;RAHIM, MAZIN, G.;STERN, BENJAMIN, J.