发明名称 |
System and method for prioritizing contacts |
摘要 |
A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.
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申请公布号 |
US7013005(B2) |
申请公布日期 |
2006.03.14 |
申请号 |
US20040776569 |
申请日期 |
2004.02.11 |
申请人 |
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. |
发明人 |
YACOUB SHERIF;LIN XIAOFAN;SIMSKE STEVEN J. |
分类号 |
H04M3/00;H04M3/523;H04M5/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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