发明名称 |
Overview subsystem for information page server |
摘要 |
A service system associated with a web site establishes a respective communication session for each of at least selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem is notified of parties joining and leaving sessions and maintains a real-time database of current page sessions and the parties currently joined to each session. A user interface of the overview subsystem dynamically generates a sessions overview page from the real-time database and serves this page to a requesting permitted user, such as a customer service representative in a contact center associated with the service system. The permitted user can then select a specific session and request to be joined to it.
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申请公布号 |
US6996605(B2) |
申请公布日期 |
2006.02.07 |
申请号 |
US20010977496 |
申请日期 |
2001.10.16 |
申请人 |
HEWLETT-PACKARD DEVELOPMENT COMPANY L.P. |
发明人 |
LOW COLIN ANDREW;HAWKES RYCHARDE JEFFERY;WILCOCK LAWRENCE |
分类号 |
G06F13/00;G06Q30/00;H04L12/18;H04L12/24;H04L29/06;H04L29/08;H04M3/51 |
主分类号 |
G06F13/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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