SYSTEM COMPATIBLE WITH REPAIR

摘要

PROBLEM TO BE SOLVED: To provide a repairing system whereby a person in charge can grasp repair requests accepted by a reception center nearly in real time without increasing the communication charge and a load imposed on the person in charge.

SOLUTION: The repairing system is configured to include: a computer provided with a connection means which receives repair orders received from customers and connects to the Internet; and a mobile phone provided with a connection means which connects to the Internet, when the operator of a reception office (2) receives a repair contact (1) from the customer, the operator inputs the information to the computer as the repair order. The computer processes the repair order and semi-automatically or automatically transmits mail denoting the customer information of the customer and defect information to the mobile phone of a person in charge of repair via the Internet.

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