| 摘要 |
An answering phone calls system, including means for implementing waiting options for the caller, in case it is not possible to answer the phone at that moment. The caller can choose between waiting on the queue, or asking the system to call him/her back, when only a short time will be left to wait. The caller can choose between a long queue and a short queue, wherein: a. in the short queue, each conversation is time limited, the waiting time in this queue is usually smaller, and the caller will usually get a faster response, when the caller does get answered, a limited service time will be available for the conversation, after which the caller will be automatically disconnected; b. whereas in the long queue, each conversation is not limited by time, however waiting time to get answered could be longer.
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