METHOD AND SYSTEM FOR AUTOMATED TECHNICAL SUPPORT FOR COMPUTERS.

摘要

A METHOD OF PROVIDING AUTOMATED TECHNICAL SUPPORT FOR A COMPUTER SYSTEM IS DISCLOSED, COMPRISING THE STEPS OF PRESSING OR ACTUATING A SERVICE BUTTON OR SWITCH AT ANY TIME DURING OPERATION OF THE COMPUTER SYSTEM, DETERMINING WHETHER THE COMPUTER SYSTEM IS EXECUTING A BOOT SEQUENCE AND, INITIATING A SERVICE APPLICATION FOR PROVIDING AUTOMATED TECHNICAL SUPPORT TO BE INVOKED IN A FIRST MANNER IF THE COMPUTER IS NOT EXECUTING A BOOT SEQUENCE OR INITIATING A SERVICE APPLICATION FOR PROVIDING AUTOMATED TECHNICAL SUPPORT TO BE INVOKED AT A PREDETERMINED TIME DURING A BOOT SEQUENCE IN A SECOND MANNER IF THE COMPUTER IS EXECUTING A BOOT SEQUENCE. A COMPUTER SYSTEM FOR PERFORMING THE METHOD IS ALSO DISCLOSED.(FIG. 1)