Method of providing information

摘要

A method of providing information to a user at a remote terminal ( 12 ) is described. The method comprises the steps of: receiving from the remote terminal ( 12 ) status information relating to an irregularity in the remote terminal; determining from the status information what action may be required to resolve the irregularity; identifying an agent capable of performing the action; transmitting the status information to a portable device ( 50 ) associated with the agent to inform the agent of the irregularity; and allowing the portable device ( 50 ) to access a repository containing operational information for presentation to the agent.