| 摘要 |
<P>PROBLEM TO BE SOLVED: To inform a user of a handling method from a product vendor corresponding to a faulty product in a unified format, in a multi vendor support system and support method for supporting the user in trouble occurrence. <P>SOLUTION: A center server 10 of a support center 1 receives a trouble occurrence event including a product name, a product version number, and a trouble content from a user's device 16 via a network, refers to an fault retrieving data base 12 with a support Web cooperation function part 11, inquires the support Web server 15 corresponding to the faulty product, receives a trouble handling method to this inquiry, refers to the fault retrieving data base 12 with a format unification function part 13, and transmits the trouble handling method converted to the unified format to the user's device 16. <P>COPYRIGHT: (C)2006,JPO&NCIPI |
