Problem solving assistant

摘要

A computer-assisted problem resolution system is configured using documents that relate to problem resolution in a domain. An automated information extractor is configured to identify problem resolution information from the documents. The information extractor identifies portions of documents, each portion being associated with a phase of problem resolution, such as a problem, cause, or solution phase. The information extractor is also configured to determine relevance conditions associated with the identified portions of the documents. The information extractor may be configured to identify information associated with each of multiple sequential phases of problem resolution. The system then guides a user through the phases to resolve a problem.