| 摘要 |
Automated interaction systems and methods for use with and/or respond to automated sound-enabled systems, commonly called Interactive Voice Response (IVR) systems. The invented method involves with some or all of the followings; (a) recording information, (b) analyzing signals, (c) initiating and/or participating in communication call, (d) detecting the presence of human individual (instead of IVR system) in the call, (e) signal the caller about such human individual presence, and/or (f) signaling in order to initiate communication and/or call transfer to another destination. This technique can reduce the time spent on, cost involved with, distraction caused by, and need to being put on hold, and/or the need to manually operate or respond to the common IVR systems. The invention can completely or partially release the caller, or assist her/him, during such a process. In costly connections such as wireless, cellular, long distance, or international calls, the method and system can be utilized by a system that is located such that its connection is cheaper than the caller's connection, the system notifies or responds to the caller only when needed, and hence reduces the caller's charges, and improves its reachability and availability via communication devices and/or networks.
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