| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a service window guide device, a service window guide method and a service window guide program capable of guiding a customer who visits a store to a proper service window according to the importance and purpose of the customer. <P>SOLUTION: Based on the visit purpose of the customer acquired by an operation part 13, the transaction result of the customer managed in a customer information management part 16, and the congestion state of each window managed by a window information management part 17, a corresponding window selection part 18 selects the most suitable window at that time to respond to the customer who visits the store, and guides the customer to this window. <P>COPYRIGHT: (C)2006,JPO&NCIPI |
