Method and system of remote monitoring and support of devices, extracting data from different types of email messages, and storing data according to data structures determined by the message types

摘要

A method, system and program product for implementing communication to download a driver to a target device or business office appliance using an electronic network message or e-mail. A newest driver for the device/appliance may be downloaded from, for example, a service center connected to the device/appliance through a Wide Area Network (WAN) such as the Internet. The device driver of a client computer using the device/appliance may be updated from the target device/appliance if it is determined that a user of the client computer desires to update the driver of the client computer.