Computer-implemented method and system for improving customer satisfaction with a product

摘要

A method and system for improving customer satisfaction with a product. The method and system may be implemented after the product reaches the market to improve customer satisfaction with the product. The method and system is computer-implemented for electronically evaluating customer satisfaction ratings for a product to determine a low-rated feature of the product. A computer database is electronically searched for a product change to the low-rated feature of the product that, if implemented, would improve customer satisfaction for the low-rated feature.