发明名称 |
Call transfer using session initiation protocol (SIP) |
摘要 |
A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application. |
申请公布号 |
US6958994(B2) |
申请公布日期 |
2005.10.25 |
申请号 |
US20020242250 |
申请日期 |
2002.09.11 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
ZHAKOV VYACHESLAV I.;SAYKO VYACHESLAV V.;TIKIN ALEKSANDR V. |
分类号 |
H04L12/56;H04L12/66;H04L29/06;H04L29/08;H04M3/00;H04M3/42;H04M3/493;H04M3/51;H04M3/523;H04M3/56;H04M7/00;H04Q3/58;H04Q3/72;(IPC1-7):H04L12/00 |
主分类号 |
H04L12/56 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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