SYSTEM AND METHOD FOR ROUTING AND MANAGING SERVICE REQUESTS

摘要

A system is provided for routing and managing service requests. A service request is received from a service requestor (100), and a determination (160) is made as to which of a plurality of service-providing nodes the service request should be transmitted. The service request is transmitted to the determined service-providing node. The service request may comprise one or more attributes describing the service request, and the determination as to which of the service-providing nodes the service request is transmitted may be based on the value of the one or more service request attributes (120). The service request may be divided into portions, each portion transmitted to a service-providing node. Information received from a service-providing node may enable an evaluation of whether and why a service request was not fulfilled.