发明名称 |
Method and system for generating help files based on user queries |
摘要 |
A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.
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申请公布号 |
US2005182783(A1) |
申请公布日期 |
2005.08.18 |
申请号 |
US20040780505 |
申请日期 |
2004.02.17 |
申请人 |
VADAI CHRISTINE;MCDOWELL KEVIN;HUENTELMAN MARK;ASHBY ROBERT |
发明人 |
VADAI CHRISTINE;MCDOWELL KEVIN;HUENTELMAN MARK;ASHBY ROBERT |
分类号 |
G06F17/00;G06F17/30;(IPC1-7):G06F17/00 |
主分类号 |
G06F17/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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