PROGRAM, METHOD, AND DEVICE FOR SUPPORTING CUSTOMER SERVICE

摘要

PROBLEM TO BE SOLVED: To increase customer's satisfaction and to contribute to the increase of sales of articles.

SOLUTION: A store having a plurality of sales floors is equipped with an IC tag reader 35 which reads an article code for identifying an article 101out of an IC tag 201attached to the article 101that a customer takes an interest in and a control part 31 which inquires article information used for the customer service of an article managing device 60 through a wireless terminal 40 and a network 50 according to the article code and displays the article information at a display part 33 to notify a person in charge or the customer of the information.

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