Generic inbox system and method

摘要

A system is described for managing messages of multiple media types comprising: one or more communication channels for receiving and sending messages of different media types the media types including both electronic messaging types and telephony message types; a generic inbox for uniformly storing messages from each of the media types without necessarily being tied to an account of any of the media types; and a generic inbox manager configured to manage the contents of the generic inbox according to a plurality of generic inbox management rules specified by the user.