METHOD AND APPARATUS FOR RESPONDING IP SOUND

摘要

PROBLEM TO BE SOLVED: To reduce a facility cost and to effectively use the facility by performing processing suitable for an IP network. SOLUTION: An IP telephony transceiver control part 32 deals with audio data/packet of an IP telephone to transmit to and to receive from the IP network. A recognition processing unit 37 sequentially performs a DTMF tone recognition processing or a voice recognition processing to voice data/packet of the telephone conversation of the IP telephone in which a customer becomes a transmitting originator, received from the IP network by the IP telephony transceiver controller. A voice response controller 35 automatically generates data of the voice for customer correspondence in response to the result of the recognition processing. COPYRIGHT: (C)2005,JPO&NCIPI