Method and system for establishing voice communications using a computer network

摘要

The method involves establishing a web page, where the web page displays a call me button when the page is accessed by a computer operator (106). A call request is generated based on an activation of the button by the operator. The call request is transmitted to a computer system associated with an agent (104). A voice communications is automatically established between the agent and the operator based on the call request. An independent claim is also included for a system for establishing voice communications between a computer user and an agent.