| 摘要 |
In a rules based management system for controlling multiple levels of related catalogs, a method for immediate escalation of, and response to, a request from a customer to change a rule associated with the customer. The rules associated with the customer are used to derive the customer's catalog and each rule is associated with the person imposing the rule, called the owner of the rule. The method prevents, or at least minimizes, customer frustration with administrators of the catalogs by providing automated escalation of the customer's rule change request to the owner of the rule. The owner of the rule may physically reside in the same geographic location as the customer or in an entirely different country than the customer. Starting with the catalog used by the customer, catalogs are search in order of ancestry until the owner of the rule is found. The rule owner is alerted to the presence of the customer's request and a response, which may be an approval, a denial, or a request to discuss the matter further, is sent to the customer. If the response is an approval, then the rule is changed and the catalog reflects the rule change the next time the customer accesses the catalog.
|
