System and method for context-aware unified communications

摘要

A system and method for context-aware unified communication for enabling communications between users over a common communications platform or heterogeneous communications platforms. The system comprises: agents associated with a respective caller and callee communications device for generating commands providing call control between the caller and callee devices; a routing engine for routing call commands between caller and callee via respective device agents to establish a communication session, and enabling exchange of conversation messages between the caller and callee communications devices over said single or heterogeneous communications platforms; a device for monitoring dynamic context of a callee and obtaining callee's preferences for receiving communications so that the routing engine enables a call setup between a caller and callee communications devices based on the callee's preferences or dynamic context information; and, further enabling either caller or callee to migrate a call to another communications device without disrupting a flow of a conversation.