| 摘要 |
A contact center 100 is provided that includes an input 158 or 150 operable to receive a transaction for servicing by a contact center resource 122, 124, 126, 134, and 138, the transaction corresponding to a communication with a transaction initiator; a selector 220 operable to assign a service priority to the transaction, wherein the communication is disconnected before the transaction is serviced; and a contact manager 232 operable to maintain the assigned service priority for the transaction while the communication is disconnected.
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