INTERACTIVE E-MAIL STATEMENT

摘要

A method for interactively communicating with regard to a statement in e-mail form including a tag and a link. The statement is communicated from a first computer to a second via a network. The first computer is operated by the statement provider and the second is operated by a clerk associated with the statement receiver. A client software is provided to the second computer automatically based on said tag being present in the statement. An instant messaging session between the second computer and a third computer is employed based on selective link activation by the clerk. The third computer (potentially the same as the first) is operated by a service representative associated with the provider.