发明名称 |
Multi-modal communications method |
摘要 |
Communications between an agent and a party using a communications device involve sending an interactive script using session initiation protocol (SIP) to the communications device. The interactive script gathers information from the communications device or a user of the communications device and the requested information is then forwarded to an agent terminal using SIP. The interactive script is written in a high-level language and securely stored, such that an authorized party can easily access and alter the script to suit a need for particular information.
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申请公布号 |
US6704396(B2) |
申请公布日期 |
2004.03.09 |
申请号 |
US20020083472 |
申请日期 |
2002.02.27 |
申请人 |
SBC TECHNOLOGY RESOURCES, INC. |
发明人 |
PAROLKAR SATISH;BHAVSAR VIKRAM |
分类号 |
H04L29/06;H04M3/42;H04M3/51;H04M3/58;(IPC1-7):H04M1/64;H04M3/00 |
主分类号 |
H04L29/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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