| 摘要 |
A method and an apparatus provide an application program user with remote interactive assistance from an application program expert. During running the application program, an information collection routine collects the information needed by the application program expert for the remote interactive assistance. In response to an assistance request, a call routine dials an application program expert based on the name of the application program, an information transfer routine transmits the collected information to the application program expert, and a display routine displays the collected information to the application program expert. The application program expert provides remote interactive assistance to the user based on the collected information.
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