System and method for automatic voice message processing

摘要

The present invention relates to a system and methods for automatic voice message processing and in particular to a system and method for processing voice messages to convert the voice mail to email and prioritise the e-mail according to acoustic features in the voice mail. Performing speech to text conversion on a voice message and then categorising the text has its problems. A keyword for the categorisation may not be present in the text if the speaker was in too much of a hurry when leaving a message, for instance if it was urgent or important. If the speaker talked too quickly or does not match the speech pattern word vocabulary then the keyword may not be recognised. It is not known to categorise a voice message based on the way in which a voice message is spoken or delivered by a caller.