| 摘要 |
PROBLEM TO BE SOLVED: To perform an efficient and convenient waiting management. SOLUTION: A management device 10 consisting of a computer 11 comprising a communication control/voice response board 12 is set in the counter of a hospital, a bank, a government office or the like. A customer who requests the providing of a service is registered in the waiting information file of the hard disc of the computer 11 as a waiting person. When waiting for examination in the hospital, a voice message for urging the return to the hospital because his turn gets close is automatically reported to the cellular phone/PHS 14 of the waiting person of the lower order simultaneously with the elimination of the registration of a patient completed in examination. When waiting for procedure in the bank or government office, a voice message reporting the completion of a procedure is reported to the cellular phone/PHS 14 in order from the waiting person completed in procedure, and when the waiting person presses a button showing confirmation, the registration is automatically eliminated. When the waiting person transmits a signal for requesting the confirmation of waiting information, the waiting information is reported as a voice message. COPYRIGHT: (C)2003,JPO
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