| 摘要 |
PURPOSE: A business telephony recording technology is provided to record or monitor the conversation with a customer for wanting consultation and process problems generated when performing a telephone call, thereby preventing from generating a mutual dispute. CONSTITUTION: A call center management program is loaded and operated through an IBM compatible computer(220) of a BTMS Agent group. A USB PORT(221) is interfaced with a BTMS private use telephone(222) and then a call control is performed through a customer's headset. When consulting with a customer, a call is requested through a conventional key phone system(200) and a communication is performed through a PSTN general telephone network. When the BTMS Agents are tow or more systems, an integrated customer's DB and voice recording DB are stored and managed through a BTMS server(210) and a network line, thereby capable of implementing optimum tele-marketing with lowermost cost. |
