METHOD AND SYSTEM FOR IMPROVED HELP DESK RESPONSE

摘要

The method and system of the present invention facilitates an improved help desk response. Information is first aggregated from a variety of sources int o a computerized help desk database (101). As one or more assets are transitioned, information relating to each transition is recorded (103) into the computerized help desk database. Concurrently therewith, the computerize d help desk database is updated (104) so as to improve the speed with which information is available to the help desk.