| 摘要 |
<p>Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician (2) from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server (6) to direct a global satellite positioning system (18) to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes transmitting the 'from' and 'to' coordinates to a mapping system.</p> |
