| 摘要 |
<p>A technique for providing multi-modal interaction with a directory. A user of a telephone set (102) connects to a directory service (118), such as a directory assistance service (122) that provides telephone numbers. The user interacts with the system (118), either by engaging in voice communications with a human operator (122), or by interacting with an automated system that employs voice recognition (120). The directory service (118) then provides the requested information (e.g., a requested telephone number) to the user in the form of data that can be captured and used by the telephone, e.g., if the requested information is a telephone number, the telephone (102) may store the data representation of that number in a contacts list, or place a call to the number without the user having to enter the number with a keypad (106).</p> |
