发明名称 |
METHOD AND APPARATUS FOR QUALITY ASSURANCE IN A MULTIMEDIA COMMUNICATIONS ENVIRONMENT |
摘要 |
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication. |
申请公布号 |
WO0186924(A3) |
申请公布日期 |
2003.02.13 |
申请号 |
WO2001IL00406 |
申请日期 |
2001.05.08 |
申请人 |
NICE SYSTEMS LTD.;ELAZAR, AVISHAI;FREEDMAN, ILAN |
发明人 |
ELAZAR, AVISHAI;FREEDMAN, ILAN |
分类号 |
H04M3/22;H04M3/42;H04M3/51 |
主分类号 |
H04M3/22 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|