| 摘要 |
<p>A method for decentralizing telephone exchange operator stations and for remote management of telephone calls intended for a local telephone exchange comprising the steps of: answering a telephone call received on a first line; engaging a second line; connecting the first and second lines; dialing on the second line a preset number; waiting for the call answer signal on the second line on the part of an answering unit; and, once the connection has been made, performing remote-controlled operations transmitted over the second line and sent by a remote operator over the answering set; these remote-controlled operations including all the operations normally performed from an operator station of a local telephone exchange, such as putting the caller on hold, parking the incoming call, dialing a telephone number, accessing external telephone lines, retrieving a call put on hold or a parked call, and clearing the engaged telephone lines. <IMAGE></p> |
