| 摘要 |
A method for providing a voice call back to a user connected via the internet to a web site, is disclosed that includes the steps of (1) responding to a user input at a user terminal by downloading from said web site to the terminal a call back form that includes data fields for the user's name, telephone number and time of expected call, (2) transmitting the data from the data fields to call fields in an internet format to the web site, (3) converting the data from the internet format to a call processor format, (4) transmitting the converted data from the web server to a call processor, wherein the call processor creates a call record from the data and enters the call record in the file of an outbound campaign; and (5) transmitting the call record to a call processor in accordance with the time to call data; whereby the call processor places a call over a public switched network to the telephone set of the user and connects the users telephone set to an agent's telephone set if the user answers the call. |
