| 摘要 |
PROBLEM TO BE SOLVED: To solve the problem of a report to a client in the case of obstacle occurrence being not well taken core of and information that the client can obtain is lacking. SOLUTION: In order to perform reporting to the client and service personnel by mail when a fault occurs, a fault reporting server is given a mail-distributing function, and in order to provide fault information to the client and the service personnel, a fault information database is used. In order to report a route to the service personnel, the fault reporting server is provided with a list of registered names for each of fault levels, map information and route search software, and by carrying a portable terminal, the client and the service personnel can detect their own location by mail transmitting/receiving functions and GPS.
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