| 摘要 |
In order to provide availability to data pertaining to the operation and/or management of a call center facility and kept, for instance, in a data server (DS), for at least one workstation (C11-C15, C21, C22, CH1) of the call center facility, the data is transmitted via a data network (DN). A DSL transmission via a line (AL) of a telecommunication network (TN) is used in order to connect the workstation or workstations to the data network. |
