| 摘要 |
Method and system for providing information of queue situations and for ranging of queuing clients in service points (1-4) by means of electronic communication. The object of the method and the system is to rationalise the queuing with a reduction of a waiting time and of movements in search of service points. The following main opportunities will be available. Presentation of queue situations at a selected type of service point within a certain area, giving a basis for personal time planning. Opportunity to book a queue position ranged in the existing queue or booked for service at a chosen time. Possibility to activate a program for production of a time and moving schedule for visiting a number of service points of interest within a chosen area. The system is based on remote communication by means of mobile units and on computerised queue administration. Each user may have access to a mobile communication unit such as a mobile telephone. The user's mobile units are connected to a server (5) being the main part of the system, and queue organisation equipment at the service points (1-4) are also connected to the server. The server is provided to check the queue situation at the connected service entities (1-4) and to produce an overview of the situation which on demand can be presented to the system users by means of their mobile units. The server is further provided to receive instructions from the users to book a queue position.
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