摘要 |
PROBLEM TO BE SOLVED: To reduce the load of a client user. SOLUTION: Guidance regarding a fault is performed by a server 120. When the fault is caused in network resources, for example, an image forming apparatus 100, an error code and a URL for access to the server 120 are transmitted from the image forming apparatus 100 to a client 130. The client 130 reads and displays an HTML document for guidance on the server 130 by using the URL and the error code. |