MAINTENANCE SERVICE SYSTEM OF HOME ELECTRIC APPLIANCE

摘要

PROBLEM TO BE SOLVED: To facilitate the maintenance service of a home electric appliance. SOLUTION: A washing machine 1 being a home electronic appliance to be a service object is connected to a portable terminal 2 for communication and the portable terminal 2 can be connected to an information providing server 3 via a network 4. The portable terminal 2 receives an abnormality diagnostic program from the information providing server 3 and performs it. Then a user 5 diagnoses the abnormality.