| 摘要 |
A service desk server receives trouble ticket information TC showing a fault status of a device, whereupon incident information X is generated (t0). Subsequently, the faulty service name is retrieved from fault information table based on the trouble ticket information TC. The service desk server then enters the service name in a template to generate fault notification message data html1 and html2 for transfer to a first and a second web server, respectively. Each of first and second web servers is thereby prompted to post a fault notification on their web site, on the basis of fault notification message data html1 and html2. Thus, fault information can be automatically notified to end users.
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