| 摘要 |
<p>A response system (for example, user support system) in which a response service system (for example, a user support service system) is facilitated by incorporating a telecommuting responder so as to solve the conventional problem that it has been difficult to secure a responder on the premises. A communication control device (1), upon receiving a call of a request for support about a specific product from a videophone (12) on the user side, calls at a time a videophone (26) of a responder on the premises capable of supporting the user about the specific product and a videophone (22) of a telecommuting responder also capable of supporting the user about the product and connects the one who first responds to the videophone (12) on the user side. As a result, a user support system capable of incorporating a telecommuting responder who may be out of his or her home can be built.</p> |
