Communication session overview with user interface for an information page server

摘要

A service system 69 associated with a web site establishes a respective communication session 11 for each of selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem 150 is notified of parties joining and leaving sessions and maintains a real-time database 127 of current page sessions and the parties currently joined to each session. A user interface 151 of the overview system dynamically generates a sessions overview page from the real-time database and serves this page to a requesting permitted user, such as a customer service representative (CSR) 74 in a contact centre associated with the service system. The permitted user can then select a specific session and request to be joined to it, for example, to provide online advice or assistance to shoppers browsing the associated web page.