SYSTEM AND METHOD FOR REMOTE MAINTENANCE OF ELECTRONIC EQUIPMENT

摘要

PROBLEM TO BE SOLVED: To provide a system and method of remote maintenance of electronic equipment for promptly performing diagnosis or update of setting information of software mounted on the electronic equipment from a computer for maintenance via a communication network. SOLUTION: Electronic equipment 10 is provided with a software setting part 12 to store the software setting information, a communication connector part 11 exclusively used for maintenance, an interface part 13 and an authentication part 14. A computer 60 for maintenance is connected with the electronic equipment 10 via the communication network 50. A maintenance engineer inputs authentication information in the computer 60 for maintenance, logs in the computer, accesses the software setting part 12 and data such as the software setting information is transmitted. The diagnosis or the update of the software setting information is performed on the basis of the data displayed on the computer 60 for maintenance.